Business Terms & Conditions

This website is owned and operated by MULK, a sole proprietorship of Rana Muhammad Imran (referred to throughout these Terms as “Mulk.pk”, “Mulk”, “we”, “us” and “our”).

Registered office and principal place of business

23 T, CCA, Phase 2, DHA, Lahore, Pakistan

Customer service

Phone: 0310 4005393 (Monday to Saturday, 10:00 to 18:00 (PKT))

Email: support@mulk.pk

If you have any problem completing a purchase on this website, or you need support after paying for a service, call or email us using the details above.

Our Refund, Cancellation & Delivery Policy is published at biz.mulk.pk/refunds and forms part of these Terms.

Mulk for Business allows businesses to:

• Create/manage business profiles
• Claim listings
• Add business information
• Upload photos
• Upload videos
• Add products
• Add services
• Publish offers
• Respond to reviews
• Manage multiple locations
• View analytics
• Run advertising campaigns
• Purchase promotional placement
• Access other paid Mulk.pk services

By creating a Business Account, you represent that you:

• Own the business; or
• Are authorized to act for it

You are responsible for the accuracy of that representation.

Mulk.pk may require verification.

You must maintain accurate:

• Business name
• Address
• Phone
• Website
• Hours
• Services
• Products
• Pricing
• Promotional information

Misleading business information may result in suspension.

Mulk.pk may request:

• Phone verification
• Email verification
• Website verification
• Business registration information
• Proof of ownership
• Proof of authority
• Other reasonable verification

Verification does not constitute a government certification or guarantee.

Businesses may submit:

• Logos
• Photos
• Videos
• Menus
• Products
• Services
• Descriptions
• Offers
• Promotions

The Business represents that it owns or has permission to use submitted content.

You retain ownership of your business content.

You grant Mulk.pk a non-exclusive, worldwide, royalty-free license to host, display, reproduce, format, distribute, promote, and otherwise use submitted business content to operate and market Mulk.pk and related business services.

Businesses acknowledge that Mulk.pk is a community platform and customers may publish independent reviews.

Businesses may:

• Respond
• Report
• Challenge potentially fraudulent reviews
• Submit supporting information

Businesses may not:

• Purchase fake reviews
• Manufacture reviews
• Threaten customers
• Retaliate against reviewers
• Manipulate ratings
• Create fake customer accounts
• Require employees to create fake customer reviews

Mulk.pk does not guarantee positive reviews.

When a review is reported, Mulk.pk may:

• Review the report
• Request information
• Examine available evidence
• Temporarily restrict content where appropriate
• Remove content that violates Platform rules
• Restore content if no violation is established

Mulk.pk’s decision does not constitute a legal finding concerning the underlying dispute.

Mulk.pk may offer paid services including:

• Advertising campaigns
• Featured business placement
• Promotional campaigns
• Premium business tools
• Business visibility products
• Promotional content
• Other business services

Specific pricing, duration, deliverables, placement, and conditions will be displayed before purchase or provided in the applicable order/invoice.

Businesses may purchase advertising campaigns.

Campaigns may be subject to:

• Budget
• Duration
• Targeting
• Creative requirements
• Platform availability
• Content approval
• Geographic limitations
• Advertising policies

Mulk.pk does not guarantee a specific number of:

• Customers
• Sales
• Leads
• Calls
• Messages
• Website visits
• Impressions

unless a particular paid service expressly guarantees such metrics in writing.

Mulk.pk may reject or remove advertising that:

• Violates law
• Is misleading
• Infringes rights
• Contains prohibited products/services
• Is deceptive
• Violates Mulk.pk policies
• Creates unreasonable risk

The Business remains responsible for the legality and accuracy of its advertising.

Businesses may create offers for customers.

The Business is responsible for:

• Accuracy
• Availability
• Eligibility
• Expiration
• Restrictions
• Redemption
• Fulfillment

If a business publishes an offer, it should honor that offer according to its stated terms and applicable law.

Paid services must be paid using the available payment method.

The Business authorizes Mulk.pk or its authorized payment processor to charge the applicable amount.

Taxes, transaction fees, payment-processing fees, or other charges may apply where applicable and will be disclosed where required.

Mulk.pk Business Services — 15-Day Refund Policy

Unless a particular service expressly states otherwise, a Business may request a refund within 15 calendar days from the date of purchase of an eligible paid Mulk.pk service.

To request a refund:

Email: support@mulk.pk

The request should include:

• Business name
• Business account email
• Order/invoice number
• Purchase date
• Service purchased
• Reason for request

Refund eligibility

Where the request is received within the 15-day period, Mulk.pk will review the request and, where eligible, refund the amount paid using the original payment method or another lawful method.

However, a refund may be reduced or unavailable to the extent that:

• The service has already been substantially delivered
• An advertising campaign has already run
• Advertising impressions or placements have already been delivered
• A promotional service has already been published
• A customized service has already been completed
• Third-party costs have already been incurred and cannot reasonably be recovered
• The purchase was obtained through fraud or abuse
• The Business violated these Terms
• The service was expressly identified as non-refundable before purchase

Mulk.pk may determine the portion of a service already delivered when calculating a partial refund, subject to applicable law.

This policy does not limit any mandatory consumer/business rights that cannot legally be excluded.

Refund timing

Approved refunds will normally be initiated within 7–10 business days after approval. Actual receipt depends on the payment processor or financial institution.

A Business may request cancellation of an advertising campaign.

Cancellation does not automatically guarantee a full refund.

If the campaign has already delivered advertising, impressions, placements, or other services, Mulk.pk may calculate the refund based on the unused portion, subject to the 15-day policy and applicable law.

Mulk.pk provides advertising and promotional tools.

Mulk.pk does not guarantee:

• Sales
• Revenue
• Customers
• Leads
• Calls
• Foot traffic
• Positive reviews
• Specific ranking
• Specific search position
• Specific conversion rate

Advertising performance may vary based on market conditions, customer behavior, competition, content quality, location, pricing and other factors outside Mulk.pk’s control.

Analytics may include:

• Views
• Searches
• Impressions
• Clicks
• Calls
• Engagement
• Video views
• Offer interactions

Analytics may contain estimates and should not be treated as guaranteed accounting or financial records unless expressly stated.

A Business must use customer information obtained through Mulk.pk only for lawful and appropriate purposes.

The Business must not:

• Sell customer information
• Scrape customer profiles
• Spam customers
• Harass customers
• Use customer information unlawfully
• Share information without appropriate authority

Businesses may authorize employees to access their Business Account.

The Business is responsible for:

• Employee access
• Permissions
• Passwords
• Removing former employees
• Actions performed through authorized accounts

Where supported, Mulk.pk may provide role-based access.

Businesses may manage multiple locations where supported by their plan.

Each location must contain accurate information.

Mulk.pk may merge, correct, suspend, or remove duplicate or fraudulent listings.

Businesses retain ownership of their own trademarks and content.

Businesses grant Mulk.pk the license described above.

Mulk.pk retains ownership of:

• Mulk.pk branding
• Software
• Business dashboard
• Platform technology
• Analytics systems
• Website
• Applications
• Original Mulk.pk content

Complaints may be submitted to:

support@mulk.pk

Businesses must not upload content that they do not have the right to use.

Pakistan’s copyright framework recognizes rights in copyrighted works and provides remedies for infringement.

Businesses must not:

• Commit fraud
• Misrepresent their identity
• Create fake reviews
• Manipulate ratings
• Submit deceptive advertisements
• Upload illegal content
• Infringe copyright
• Infringe trademarks
• Harass customers
• Threaten reviewers
• Scrape customer data
• Attack Mulk.pk
• Circumvent security
• Manipulate advertising metrics
• Create fraudulent accounts
• Abuse refunds

Mulk.pk may suspend or terminate a Business Account for:

• Fraud
• Illegal conduct
• Fake reviews
• Payment abuse
• Misrepresentation
• Intellectual-property violations
• Customer abuse
• Security threats
• Repeated policy violations
• Advertising violations

Mulk.pk may restrict or refuse future purchases or accounts where there is evidence of:

• Repeated abusive refund requests
• Payment fraud
• Chargeback abuse
• Account manipulation
• Attempts to obtain services without payment

Nothing here limits rights that cannot lawfully be excluded.

Before initiating a payment dispute or chargeback, businesses should contact:

support@mulk.pk

This does not waive any legal right to dispute an unauthorized or unlawful charge.

Mulk.pk may use:

• Payment processors
• Hosting providers
• Analytics services
• Advertising technology
• Maps
• Cloud infrastructure
• Communication services

Third-party services may have their own terms.

Mulk.pk Business Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

We do not guarantee uninterrupted service or specific business results.

To the maximum extent permitted by applicable law, Mulk.pk will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from Business use of the Platform.

This includes, where legally permitted:

• Lost profits
• Lost sales
• Lost customers
• Lost business opportunities
• Loss of goodwill
• Business interruption

Nothing excludes liability that cannot lawfully be excluded.

To the maximum extent permitted by law, the Business agrees to indemnify Mulk.pk and its owners, officers, employees, contractors, affiliates and service providers against claims arising from:

• Business content
• Advertising
• Products/services
• Business operations
• Customer transactions
• Promotions
• Copyright infringement
• Trademark infringement
• Breach of these Terms
• Violation of law

Clicking “Accept,” creating a Business Account, purchasing a service, or continuing to use the Business Platform may constitute electronic acceptance of these Terms where legally permitted.

The Electronic Transactions Ordinance, 2002 provides Pakistan’s framework concerning electronic transactions and electronic records.

Mulk.pk may modify:

• Features
• Pricing
• Packages
• Advertising formats
• Dashboard functionality
• Business tools

Existing paid orders will be handled according to the applicable order terms.

These Terms shall be governed by the laws of the Islamic Republic of Pakistan, subject to mandatory rights that cannot legally be excluded.

You agree that the courts of Lahore, Pakistan — including any consumer court of competent jurisdiction — shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, the Business Platform, or any payment made to us.

Businesses should first contact:

support@mulk.pk

and provide Mulk.pk a reasonable opportunity to investigate and resolve the dispute.

Nothing prevents legally available urgent relief.

If any provision is held invalid or unenforceable, the remainder remains effective to the maximum extent permitted by law.

These Business Terms, Privacy Policy, applicable order/service terms, advertising policies, refund policy, and other incorporated policies constitute the agreement between Mulk.pk and the Business concerning the Business Platform.

If you are unhappy with a paid service, a charge on your card, or anything else about Mulk for Business, raise it with us and we will deal with it.

How to raise a complaint

Phone: 0310 4005393 (Monday to Saturday, 10:00 to 18:00 (PKT))

Email: support@mulk.pk

Please include your business name, the email on the business account, and the order or invoice number, so we can find the payment without asking you twice.

How long we take

• We acknowledge every complaint within 2 business days.
• We aim to resolve a complaint within 7 business days of acknowledging it.
• Where a complaint depends on a bank or payment processor investigating, it can take longer. We will tell you that it has, say why, and give you a revised date rather than going quiet.
• Where a refund is approved, we initiate it within 7–10 business days of approval. When it lands with you after that is up to your bank or card issuer.

If you are still not satisfied

Reply to our response and ask for it to be escalated. A senior member of the team who has not handled it before will review the complaint and respond to you directly.

None of this removes your right to take a dispute to a consumer court, or to dispute an unauthorised charge with your bank.

MULK, a sole proprietorship of Rana Muhammad Imran

23 T, CCA, Phase 2, DHA, Lahore, Pakistan

Business support: support@mulk.pk

Phone: 0310 4005393 (Monday to Saturday, 10:00 to 18:00 (PKT))