Refund, Cancellation & Delivery Policy

Everything sold on Mulk for Business is a digital service on this platform — there are no physical goods.

• Membership plans, which switch on the business tools described on the pricing page
• Advertising campaigns, which place your business in the positions the plan describes, for the number of days the plan states
• Promotional and listing services described on the pricing page at the time you buy

Prices are shown in Pakistani Rupees (PKR) on the pricing page before you pay. Taxes and payment-processing fees may apply where required and are disclosed before payment.

A campaign starts as soon as your payment is confirmed and runs for the number of days shown on the plan. Membership tools switch on immediately and stay on for the period shown.

There is nothing to ship and nothing to collect. Your business simply appears in the places the plan describes, for that period.

No physical delivery

Because these are digital services delivered on this platform, there is no local or international shipping, no courier, and no delivery charge.

If a service you have paid for has not switched on, contact us using the details at the bottom of this page and we will either activate it or refund it.

You may ask us to cancel a service at any time.

• If you cancel before the service has started — before a campaign has begun running or a membership period has begun — you are refunded in full.
• If you cancel after it has started, cancellation stops the service going forward. It does not by itself entitle you to a full refund, because part of what you bought has already been delivered.
• Where a campaign has already delivered advertising, impressions or placements, we calculate any refund on the unused portion, subject to the 15-day window below.

To cancel, email us with your business name, account email, and the order or invoice number. We act on cancellation requests within 2 business days.

Unless a particular service expressly says otherwise before you buy it, you may request a refund within 15 calendar days of the purchase date.

How to request one

Email mulk.support@gmail.com, or call 0310 4005393 (Monday to Saturday, 10:00 to 18:00 (PKT)), with:

• Business name
• Business account email
• Order or invoice number
• Purchase date
• Service purchased
• Reason for the request

Where the request arrives inside the 15-day window and is eligible, we refund the amount paid to the original payment method, or by another lawful method if that is not possible.

When a refund is reduced or unavailable

A refund may be partial or unavailable to the extent that:

• The service has already been substantially delivered
• An advertising campaign has already run
• Advertising impressions or placements have already been delivered
• A promotional service has already been published
• A customised service has already been completed
• Third-party costs have already been incurred and cannot reasonably be recovered
• The purchase was obtained through fraud or abuse
• The business violated our Business Terms
• The service was expressly identified as non-refundable before purchase

Where only part of a service has been delivered, we may refund the unused portion. We will show you how that figure was reached.

Nothing in this policy limits consumer or business rights that cannot legally be excluded under the laws of Pakistan.

• We acknowledge a refund request within 2 business days.
• We decide it within 7 business days of acknowledging it.
• Once approved, we initiate the refund within 7–10 business days.
• After we initiate it, when the money reaches you depends on your bank or card issuer — typically a further few business days.

If a decision is going to take longer than this, we will tell you why and give you a revised date.

There are no physical goods to return, so there is no returns or exchange process.

If you bought the wrong plan, contact us within the 15-day window: we will normally move you to the right plan and settle the difference rather than make you cancel and buy again.

If you are unhappy with how a refund, cancellation or charge has been handled, say so and we will escalate it.

Phone: 0310 4005393 (Monday to Saturday, 10:00 to 18:00 (PKT))

Email: mulk.support@gmail.com

We acknowledge complaints within 2 business days and aim to resolve them within 7 business days. Ask for escalation and a senior member of the team who has not handled it before will review it.

Before raising a chargeback with your bank, please give us the chance to put it right. This does not waive your right to dispute an unauthorised or unlawful charge.

MULK, a sole proprietorship of Rana Muhammad Imran

23 T, CCA, Phase 2, DHA, Lahore, Pakistan

Email: mulk.support@gmail.com

Phone: 0310 4005393 (Monday to Saturday, 10:00 to 18:00 (PKT))