Mulk for Business · Legal
Privacy Policy
Effective August 1st 2023 · Last updated September 1st 2026
This Privacy Policy explains how Mulk.pk processes information relating to business owners, representatives, employees, business accounts, and businesses using Mulk for Business.
01INFORMATION WE COLLECT
We may collect:
Business account information
- Name
- Phone
- Username
- Login information
- Business role
Business information
- Business name
- Address
- Phone
- Website
- Category
- Hours
- Services
- Products
- Photos
- Videos
- Business descriptions
Verification information
Where necessary, we may collect:
- Business registration information
- Proof of ownership
- Proof of authority
- Verification documents
02BILLING INFORMATION
For paid services, we may process:
- Purchase information
- Invoice information
- Transaction ID
- Subscription/service information
- Refund history
- Payment status
Payment-card information may be processed directly by third-party payment processors rather than stored directly by Mulk.pk, depending on the payment architecture.
03ADVERTISING INFORMATION
For advertising campaigns we may process:
- Campaign settings
- Budget
- Targeting
- Creative material
- Campaign performance
- Impressions
- Clicks
- Engagement
- Advertising history
04BUSINESS ANALYTICS
We may collect and provide:
- Listing views
- Search appearances
- Customer engagement
- Video views
- Offer activity
- Campaign performance
- General audience information
05HOW WE USE BUSINESS INFORMATION
We use information to:
- Provide Business Platform services
- Verify businesses
- Manage accounts
- Process purchases
- Deliver advertisements
- Provide analytics
- Process refunds
- Prevent fraud
- Provide customer support
- Improve services
- Maintain security
- Comply with law
06CUSTOMER DATA
Where the Business interacts with Mulk.pk users, certain information may be displayed or shared through Platform functionality.
Mulk.pk does not grant businesses unlimited rights to use customer information.
Businesses must independently comply with applicable privacy and data-protection obligations.
07SERVICE PROVIDERS
We may use providers for:
- Payment processing
- Hosting
- Cloud storage
- Analytics
- Advertising
- SMS
- Notifications
- Security
- Customer support
08LEGAL DISCLOSURES
We may disclose information where reasonably necessary to:
- Comply with law
- Respond to lawful requests
- Prevent fraud
- Investigate abuse
- Protect Mulk.pk
- Protect users
- Protect businesses
- Enforce contracts
09BUSINESS ACCOUNT SECURITY
Businesses are responsible for securing their accounts.
We recommend:
- Strong passwords
- Unique credentials
- Limited employee access
- Prompt removal of former employees
- Two-factor authentication where available
10DATA RETENTION
We retain information as reasonably necessary for:
- Providing services
- Billing
- Accounting
- Fraud prevention
- Security
- Legal compliance
- Dispute resolution
- Business records
11BUSINESS ACCOUNT DELETION
Businesses may request closure of their account.
Some information may remain where necessary for:
- Financial records
- Legal obligations
- Fraud prevention
- Disputes
- Security
- Contract enforcement
12SECURITY
We use reasonable safeguards to protect business information.
No electronic system can guarantee absolute security.
13INTERNATIONAL PROCESSING
Mulk.pk and service providers may process information outside Pakistan where necessary to operate the Platform.
14PRIVACY REQUESTS
Requests may be submitted to:
support@mulk.pk
We may require identity and business-authority verification.
15POLICY CHANGES
We may update this Privacy Policy and will publish the updated version with its effective date.
16CONTACT
Mulk.pk Privacy Department
support@mulk.pk
Questions about these terms? Email us at support@mulk.pk.